Shipping policy

In the event a box is damaged during delivery, it is important to follow these three steps so we can quickly resolve the situation.

1. Take possession of damaged cartons. Most damage tends to be the packaging and not the actual sauna unit.

2. Note damage on the bill of lading (if you received one) and contact Sunlighten within three days (reports beyond three days cannot be reimbursed by Sunlighten OR the shipping company unless pre-approved).

3. Contact Sunlighten Logistics to report damage and for replacement parts if needed at 1.877.292.0020 x2 or email at shipping@sunlighten.com.