Sunlighten is committed to delivering effective, innovative, and affordable wellness products for healthier living and longevity. We want to be the clear choice for anyone seeking greater wellness and vitality—and we work hard every day to make each of our customers feel hopeful, valued, and connected to the Sunlighten family.

Choosing Sunlighten means embracing a higher standard of wellness with people who care and are the leaders in the industry. Our 25 years of innovation, patented infrared, 200+ health experts who recommend us are only part of what makes us different. We also have the most effective far infrared sauna on the market with SoloCarbon® technology – the only far infrared technology clinically shown to lower blood pressure, increase core temperature and aid in weight loss. And we offer the only precise, 3 in 1® smart sauna available on the market, with pre-set programs based on clinical studies.

To ensure your sauna operates safely and efficiently, you must install a dedicated electrical circuit that meets the specific power requirements for your model. Please review the sauna specification document for detailed electrical guidelines before installation.

The sauna runs on the same wattage as a blow dryer and will cost little to run monthly: typically 15 to 35 cents per hour. This varies with the model and local utility cost. Your utility company can help you understand a more exact per hour cost if needed.

After initial processing and once shipped, times vary depending on your location and sauna model.

You may return or exchange a non-custom sauna within 30 days of delivery if it is in its original, unopened packaging. Opened saunas cannot be returned or exchanged. Returns and exchanges may be subject to a 3% administrative fee, a restocking fee ($499 USD for each Amplify, mPulse, or Signature sauna), storage fees if re-routing is needed, and return shipping fees to our warehouse.

Yes — if your non-custom sauna has not yet shipped, you may request a cancellation by emailing your sales representative or contacting our Customer Care team at customercare@sunlighten.com with your order number and reason for cancellation. Cancellations may be subject to a 3% administrative fee and storage fees if re-routing is required.

To start a return or exchange for a non-custom sauna, please email your sales representative for a return authorization. If you don’t have a sales rep, contact our Customer Care team at customercare@sunlighten.com with your order number and reason for the return or exchange. Returns and exchanges may include a 3% administrative fee, restocking fee, storage fees for re-routing, and shipping costs for both the return and re-shipment of an exchanged sauna. We’ll help arrange the pickup once authorized.

Proper sauna use is important; just like we warm up and cool down our bodies when we exercise, there are some basic steps to follow to ensure you gain maximum benefits of using a sauna. 

Before Sauna Use:

• Drink a minimum of 8 oz. of water to prepare your body for an increase in core body temperature.
• Prep your sauna: Pre-heat your sauna for 45-60 minutes. Your sauna will heat up approximately one degree per minute, depending on room temperature. You can use automatic start up for the Signature or Amplify infrared sauna by setting it in Reservation Mode, or schedule a start time or simply use the preheat setting of any program in the mPulse Smart sauna.
• Lay down towels on the bench to absorb sweat. It’s also nice to have an extra around to wipe your face during sessions. We recommend using our CELLIANT® towels from our sauna linens collection.

During Sauna Use:

• Watch your time: Make sure to adjust your session length in accordance to your body’s needs. If you are just beginning with regular sauna use, it is important to start slow and get your body accustomed to infrared therapy. We recommend beginning with 10-15 minute sessions at 100°F every other day. Gradually increase toward 40 minute daily sessions in the optimal temperature range. Always listen to your body and adjust based on what it’s telling you.
• Stick with it for long-term benefits: Just as with exercise or eating healthy, sauna use takes time and consistency to see results. You may not even sweat the first few times you use your sauna, but know that sweating (and the detox that comes with it) will increase over time, leaving you feeling rejuvenated and healthy. We recommend our Pure Sweat amplifying cream, which increases sweating and circulation to boost results.

After Sauna Use:

• Rehydrate with at least 24 oz. of water or electrolyte drink.
• Dry off and cool down naturally, or with a refreshing shower.
• Keep it clean: Using CELLIANT towels on the bench to absorb sweat and excess moisture will help keep your sauna clean during regular use. Clean the wood and glass in your sauna every six months with our Natural Sauna Cleaning Kit.

Sunllighten innovates our designs, and we closely control the testing and manufacturing process. We can provide true 3rd party documentation to back up the efficacy of our products. We closely control our entire manufacturing process. We subject our products to rigorous health and safety inspections, including third-party tests and certifications. We've appointed home office employees to oversee the complete manufacturing process, from sourcing safe and sustainable materials to making regular visits to our manufacturing facilities in Asia to ensure we are providing:

• Quality, non-toxic materials
• Beautiful craftsmanship
• Low EMF technology
• ETL certification

Like nutrition and exercise, infrared saunas are a lifestyle choice that deliver both heat and light, and both provide a wide range of health benefits, which can vary by individual. All of the health benefits Sunlighten saunas may provide have been either clinically shown on our heaters or are based on studies of infrared wavelengths that we precisely mimic in our heaters. Sunlighten saunas are proven up to 99% effective at emitting the highest quality and quantity of infrared heat required for delivery of a number of health benefits.